Party Bookings and Deposits
Party bookings are not confirmed until we have received a non-refundable deposit of 50% of the party cost. Deposits and other party payments are taken by credit card, debit card via the website.
Outstanding balances must be made minimum 14 days before the party. We reserve the right to make any changes to your party without notice.
Cancellations
All deposits are non-refundable, parties must be paid for in FULL 14 days prior to party.
Should there be a local or national lockdown or Barney's have to close unexpectedly, your booking will be moved to the next available date when we re-open. Refunds MAY only be considered in the event of a lockdown or if pandemic restrictions make the delivery of the party unviable. If Barneys is still operational the party will go ahead as planned and no refunds will be given.
You may move your party to a later date fee free if lock down restrictions impact your party. Deposits are non refundable and cancellation and postponement because you have a change of mind, or lack of guests etc does does not entitle postponement or refund. Bookings postponed due to lockdowns are subject to fee-free changes and moving to the next available date.
If you wish to change your booking and its not related to a lockdown you will incur an admin fee plus any other out of pocket expenses fee I.e staffing, ordered food etc, a minimum of 3 weeks notice is required to move bookings.Cancellaion or bookings moved with the 3 week period will incur the full balance.
Changes or postponement cannot be made after this, the full balance is payable and no refunds will be given for customer cancellation.
All refunds issued will incur an admin fee.
Menu and Attendance
Confirmed numbers and food options for all party types must be sent to Barney’s Playbarn at least two weeks before the party date this should be in writing via email is preferred. We will need to be notified of any additional guests as part of the confirmation 14 days before your party. You will still be charged full price for party guests who do not attend. If food options are not confirmed for party, options will be chosen for you. Barney’s reserves the right to make changes to menus or substitutions dependent on availability.
Only food purchased from Barney’s Playbarn may be consumed on the premises. Celebration cakes are exempt from this. To help accommodate dietary requirements, please inform us of any allergies when booking the party of when confirming food choices at least a week before your party. Please note our food is not prepared in a Gluten/ Nut/ Dairy Free environment; although every precaution is taken cross contamination can occur. We shall try our very best to accommodate any allergens or intolerance's although sometimes this is not possible.
Cakes
You may bring a nut free cake, which must only be in the party room. With regards to cake, the law has just recently changed with regards to allergen listing and Natasha’s law. What this means for you, is that YOU will need to provide a full ingredient list for your cake to each guest with a copy of the ingredients and listed allergens in bold. Please note: For allergen and liability reasons we do not permit own cakes to be consumed on the premises unless they have been purchased by us from our suppliers. We keep meticulous allergen records, we know what’s in our food but not what’s in yours.
Decorations
Decorations are welcome but they are to be put up with blue tac only. Balloons must be foil balloons only, for health and safety precautions we do not allow latex balloons or balloons that pose a choking hazard on the premises. The Playbarn’s House Rules also apply as well as Covid-19 rules. These can be found in-house and on our website.
External Entertainers
Outside companies such as magicians etc must be agreed by management prior to the party. All external entertainers must have valid public liability insurance and DBS checks.unfortunatley we do not permit facepaint in our play areas.